Support per case conditions


1.     Program means the software product for which customer has a license

2.     Program Material means the Program together with all supplied related documentation.

3.     A case is a customer's question or issue.



1.     The Software Supplier shall subject as herein provided:

1.     Provide to the Customer an email support service.

2.     Provide to the Customer a remote support service by TeamViewer. Remote support is provided after the Customer sent to Supplier all required log files, screenshots, etc. and a problem reason still is not clear to Supplier,

3.     Support will be provided to the Client for assistance with one case only.



1.     Frontalix shall not be obliged to provide support hereunder:

1.     if the Program shall not have been properly used or installed in conjunction with the Customer's Computer System in accordance with the documentation.

2.     if the Program shall have been modified in any way without the prior written consent of the Supplier or shall not be in the same form as supplied by the Supplier.

2.     The support service shall not include:

1.     installation of the Program or updates thereof on the Customer's Computer System.

2.     releases of the Program Material other than the current release


1.     Supplier will undertake all reasonable efforts to provide technical assistance and to rectify or provide workaround to a problem where the Software does not function as described in the Software documentation, but Supplier does not guarantee that the problems will be solved or that any item will be error-free. Support is only applicable to Vendor Software running under the clear environment (without third-party products and/or any kind of customizations) specified in the Administrator Guide for that product. THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY ORAL OR WRITTEN REPRESENTATIONS, PROPOSALS OR STATEMENTS MADE ON OR PRIOR TO THE PURCHASE DATE OF THIS SUPPORT PER CASE. VENDOR EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES.

2.     In no event will the Supplier be liable for any special, incidental, or consequential damage or for loss of profits or for claims against the Customer by any third party arising from the use or inability to use the Program Material.

3.     The Supplier shall not be liable for any claim in excess of the amount of the fees in respect of this Support per Case.


1.     The Customer shall provide at no charge to the Supplier written evidence of the issue and other material that the Supplier may reasonably require to enable the issue to be reproduced at the Supplier's premises.

2.     In the event that it is deemed necessary for the Supplier to have access to the Customer's equipment where the Program is installed in order to properly undertake its responsibilities, then the Customer shall provide at no charge to the Supplier full access by TeamViewer at a mutually convenient time.



The following additional services are not provided for under the terms of this Agreement:

1.     Training of staff.

2.     Modifying the Program Material to meet Customer specific requirements.

3.     Porting the Program to other systems.

4.     Technical consultancy.

5.     Support of third-party software used by Customer and/or used in Frontalix (Websio) products


The validity, construction and performance of this Agreement shall be governed by the Laws of Israel. The Agreement shall be subject to the exclusive jurisdiction of the Court of Teal Aviv, Israel.


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Support per Case
Support Per Case
Support Per Case